Our clear strategy underpins our aim of building the best large-scale hospitality brands in the world by becoming the most customer-focused organisation there is.

Whitbread has always put a high value on being a responsible business. Good Together is our way of uniting the power of our people, customers and suppliers.

We use a balanced scorecard, called the WINcard to measure our performance against key indicators.

We have a clear method of managing key risks to the Company.

Improved guest scores

"We listen to our people, because they are best placed to understand what it is that our customers want."

Patrick Dempsey
Managing Director, Whitbread
Hotels and Restaurants